Monitoring of items related to the network. Development of action plan with Reseller and Customer to resolve any issues. Automatic resolution of minor issues and notification of all actions taken. Health Monitoring: Active health monitoring of your bridges, cameras, and other components. Personalized Attention and Knowledgeable Service: When you contact Eagle Eye Premium Support, you will speak to a designated Premium Support agent who serves you and your business. Some of the key benefits of Eagle Eye Premium Support: Eagle Eye Premium Support builds on Eagle Eye’s commitment to superior customer service by offering advanced system health monitoring and proactive attention. The service is ideal for resellers who would like to offer additional services to their customers and for end users in highly regulated industries, with complex environments, or those with mission-critical requirements.īusinesses of all sizes and types use Eagle Eye Networks cyber-secure cloud solutions with artificial intelligence (AI) and analytics for security and operational optimization. Available to all customers, Premium Support provides peace-of-mind to resellers and end users that the health of their video surveillance system is being monitored. AUSTIN, Texas-( BUSINESS WIRE)-Eagle Eye Networks, the global leader in cloud video surveillance, today launched its Premium Support Program to provide enhanced and proactive support designed for customers that have mission-critical needs.
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